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FAQ

THE MOST COMMON QUESTIONS

  • How do I get a new password?
    If you have forgotten your password, simply click on ‘Forgot password’ and you will be redirected to an email where you can reset your password.
  • Can I edit my personal information?
    Log on to our website and click on ‘My Account’ to change your personal details or shipping address.
  • Can I cancel an order?
    If you have placed an order with us and you want to cancel it , inform us within 24 hours of the order placed after which no order can be cancelled.
  • How do I return a product?
    Please read return polices to understand the return process
  • What should I do if I receive a different item from the one that I have ordered?
    We ensure that we send you the right product, however in any case you receive a wrong order notify us immediately with your order number.
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